<![CDATA[Air Pixels Help Center]]> en-US Fri, 05 Dec 2025 07:11:19 +0000 <![CDATA[Do you license footage?]]> https://help.airpixels.com/article/10/do-you-license-footage Yes. Contact us with your interests and the type of footage you need, and we'll get back to you within 24-48 hours.

]]> https://help.airpixels.com/article/10 Wed, 02 Apr 2025 22:23:00 +0000 <![CDATA[How do I get access to the platform? - Become a member of the Air Pixels community.]]> https://help.airpixels.com/article/15/how-do-i-get-access-to-the-platform Set to launch in Q1 of 2026 after more than a year of development, paid community members will have the exclusive opportunity to be the first beta testers of the Air Pixels app.

To learn more about what's included with membership, visit the sign up page or start for free.

]]> https://help.airpixels.com/article/15 Fri, 04 Apr 2025 00:41:47 +0000 <![CDATA[How will I receive my deliverables?]]> https://help.airpixels.com/article/5/how-will-i-receive-my-deliverables A download link via our end-to-end encryption file transfer server at files.airpixels.com will be provided after your shoot.

]]> https://help.airpixels.com/article/5 Thu, 27 Mar 2025 08:47:00 +0000 <![CDATA[Why am I being billed for location insurance?]]> https://help.airpixels.com/article/7/why-am-i-being-billed-for-location-insurance We require location insurance to be billed on your invoice due to the nature of services provided.

This encompasses all forms of property damage.

]]> https://help.airpixels.com/article/7 Thu, 30 Jan 2025 08:50:00 +0000 <![CDATA[What is your refund policy?]]> https://help.airpixels.com/article/6/what-is-your-refund-policy For a refund of your deposit, please reach out to us more than 7 days in advance notice of any changes. A $250 kill fee per pilot will be deducted from your prepaid deposit for cancellations made less than 7 days before the scheduled date.

]]> https://help.airpixels.com/article/6 Wed, 12 Mar 2025 08:48:00 +0000 <![CDATA[Do you shoot real estate aerials?]]> https://help.airpixels.com/article/2/do-you-shoot-real-estate-aerials Yes, we shoot real estate content, including 4K videos, HDR images, and ground-level stills if needed. Visit our pricing page for current rates.

]]> https://help.airpixels.com/article/2 Wed, 02 Apr 2025 04:05:00 +0000 <![CDATA[How to email us - Contact us via email if you need assistance.]]> https://help.airpixels.com/article/11/how-to-email-us You can always email directly to support@airpixels.com

]]> https://help.airpixels.com/article/11 Mon, 24 Apr 2023 22:04:54 +0000 <![CDATA[How to request a call - Our website form is the fastest way to request a call.]]> https://help.airpixels.com/article/8/how-to-request-a-call Complete the form on our website to be added to our queue. We will follow up with you typically within 24 hours.

Should we be unable to reach you when we call, we will email you with a link to schedule a call.

Or you can reach us anytime at +1 (888) 743-8033.

]]> https://help.airpixels.com/article/8 Wed, 24 Feb 2021 08:55:38 +0000 <![CDATA[How to download your files - Learn how to use the Air Pixels E2EE file server to access your digital assets.]]> https://help.airpixels.com/article/1/how-to-download-your-files Locate your download email or contact us and we can send you another link directly. The links will always take you to files.airpixels.com

Enter your email for an OTP code (if enabled).

Your files are end-to-end encrypted, and an access code may be sent to your email to authenticate your download.

Download your files within 30 days.

]]> https://help.airpixels.com/article/1 Wed, 24 Feb 2021 03:50:58 +0000 <![CDATA[When are the events? - Virtual Mixers happen every month.]]> https://help.airpixels.com/article/14/when-are-the-events Our monthly mixers series meets on the last Monday of every month. Register for free at airpixels.com and click "Events" to access the sign up page on our virtual events platform. Then simply click the link sent to your email to join the event.

Founding Members get unlimited access to our...

]]> https://help.airpixels.com/article/14 Fri, 04 Apr 2025 00:39:19 +0000 <![CDATA[Why should I join the community? - Join the Air Pixels Community and accelerate your career in the drone industry.]]> https://help.airpixels.com/article/13/why-should-i-join-the-community Become a part of an innovative online drone community. Meet new people, stay updated on industry trends, learn from others, share gear, attend virtual events. Get premium features for free on our job board, shop discounts, pro drone courses, and more. Secure our launch offer for a one-time fee of $199, or subscribe for $9...

]]> https://help.airpixels.com/article/13 Thu, 03 Apr 2025 20:54:00 +0000 <![CDATA[How much does it cost to get job alerts? - Understand our job board's free and premium offerings.]]> https://help.airpixels.com/article/12/how-much-does-it-cost-to-get-job-alerts Subscribing to job alerts is completely free, always.

Premium job filters, unlimited applications, and customizable alert frequency cost $9 per month or $99 per year. Try your first month of premium for free with code "FREEMONTH".

]]> https://help.airpixels.com/article/12 Tue, 17 Dec 2024 20:51:30 +0000 <![CDATA[Why is a 50% deposit required?]]> https://help.airpixels.com/article/3/why-is-a-50-deposit-required We require a 50% deposit to secure your shoot date, due upon scheduling. This amount goes towards your final invoice. If you cancel your shoot within 48 hours of the scheduled start time, your deposit will not be refunded.

Refunds prior to 48 hours will still incur a kill fee of $250 per pilot and will be deducted from your prepaid...

]]> https://help.airpixels.com/article/3 Wed, 24 Feb 2021 08:42:35 +0000 <![CDATA[Can I pay in cash?]]> https://help.airpixels.com/article/4/can-i-pay-in-cash No, cash is not accepted. Digital invoices can be paid by ACH, PayPal, credit card or digital currencies only.

]]> https://help.airpixels.com/article/4 Wed, 24 Feb 2021 08:46:08 +0000